Named. Scoped. Accountable.
CS
Chief of Staff
Orchestrator
Connects the steps and manages human-in-the-loop approvals.
C
Cole
Collections Analyst
Assesses each account and builds the prioritized daily queue.
I
Iris
Sentiment Analyst
Reads adjuster and collector tone — flags what a manager should hear.
V
Vince
Negotiation Strategist
Recommends the approach and drafts the rebuttal from the playbook.
N
Nora
Communications Specialist
Triages inbound email and drafts replies to your communications strategy.
Q
Quinn
QC Analyst
Reconciles job data (DASH) against finance (Sage); surfaces discrepancies.
D
Dex
Documentation Quality
Reviews photos, drying logs, and packet completeness at the front door.
B
Bea
Business Intelligence
Rolls up management and executive KPIs across brands and cohorts.
G
Grace
Compliance & Guardrails
Enforces rules, tone, and the do/don'ts per carrier.